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Privacy Policy

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Last updated: March 2025

We at The Little Pottery Painting Co. Ltd respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a booking, or interact with us online or in person.

1. Information We Collect

We collect personal information to provide you with the best experience when using our services. The types of information we collect include:

  • Contact Information: Name, email address, phone number, and postal address when making a booking, signing up for newsletters, or contacting us.

  • Booking Details: Information about your booking, including the date, time, and number of attendees.

  • Payment Information: If you make a purchase or booking online, in-store, or via direct debit, your payment details will be processed securely by our third-party payment provider. We do not store your card or direct debit details.

  • Communication Preferences: Your preferences for receiving updates, offers, and promotions.

  • Technical Data: IP address, browser type, and usage data to help us improve our website.

2. How We Use Your Information

We use your information to:

  • Process bookings and manage customer relationships

  • Send confirmation emails, reminders, and updates

  • Respond to enquiries and provide customer support

  • Send occasional marketing emails (with your consent)

  • Improve our website, services, and customer experience

3. Marketing and Communication

If you opt-in to receive marketing communications, we may send you updates about promotions, new services, or upcoming events. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties for the following purposes:

  • Payment Processing: To securely process payments for online, in-store, and direct debit transactions

  • Email and Marketing Platforms: To manage newsletters and promotional communications

  • Analytics Providers: To help us improve our website and services

5. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, and unauthorised access. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of the data we hold about you

To exercise these rights, please contact us at hello@thelittlepotterypaintingco.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and personalise content for you. You can choose to disable cookies in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Little Pottery Painting Co. Ltd
23/26 Apsley House Arcade, High Street, Royal Wootton Bassett, SN4 8FQ
hello@thelittlepotterypaintingco.co.uk
01793 380327‬

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